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Our Salon Policy

At Hiva’s beauty lounge we require our clients to agree and abide by our Cancellation Policy & Terms of Business.

Prices are correct at the time of publication and are subject to change without notice.

We will respond to your e-mail enquiries
 within 24 hours wherever possible.

Confirmation emails

As a courtesy, we will Email you to confirm your service appointments prior to your appointment date. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

Cancellation Policy

We understand that events and unavoidable circumstances mean that treatments may have to be cancelled or rearranged. We do ask that any appointments you want to cancel are done so at least 24 hours prior to treatment. If a treatment is cancelled last minute or you do not arrive at your appointment and have not informed us you are not attending, 50% of the treatment cost will be charged.
Cancellations should be made by phone (+44 203 490 2590), by sending an email to  or via our Facebook page.


If you are late for your appointment our therapists will do our best to accommodate you. If you arrive more than 15 minutes late, your appointment may either be cut short or may have to be rescheduled. For new clients, we do recommend you arrive 15 minutes early to fill out any necessary paperwork for your treatment.

Friends & Family

We do understand you may wish to bring friends or family with you to your appointment, but unfortunately, our salon only allows room for the therapist and the client. Friends and family are more than welcome to wait in our reception although we do ask any children under 16 have adult supervision at all times. We do not have the facilities or staff to look after children while you are in treatment.

Pet policy

Animals are not permitted in the salon, please do not bring your pets with you when attending the salon, we will not be able to carry out treatments if pets are with you, for health and safety reasons.

Personal belongings

We cannot be held responsible for any belongings brought into the salon.
Please ensure all belongings are taken with you when leaving the treatment room.

Gift Vouchers

Gift vouchers cannot be exchanged for cash, nor will cash be given for unused balances. Gift vouchers must be used within 3 months of purchase and are non-refundable.

Health conditions/Allergies/Injury

Please let the therapist know when booking if you have any allergies as this may prevent or restrict the treatment and can ensure your wellbeing throughout your visit to the salon.
If you have any recent injuries that you believe may restrict or prevent the treatment please make the therapist aware before booking.
If you believe you may be pregnant or you are aware you are you must notify your therapist, as you will not be permitted to have certain treatments.

Patch testing

Please keep in mind when booking for a tint or eyelash services we do require clients to have a patch test 48 hours prior to your appointment. 
IPL treatments will require a patch test a week prior to treatment being carried out.
Our therapists are not permitted to carry out any of these treatments if the client hasn’t had any patch test.

Thank you for your understanding.


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